Santiago González
Live

Case study

Second Sponsor

An AI companion for people in 12-step recovery, live on iOS and Android since June 2025, with real-time voice, long-term memory, and HIPAA-grade data handling.

  • CTO since 2025
  • AI
  • Mobile
  • Real-time voice
  • HIPAA
01

Problem and context

People in recovery need support at the moment they reach for it, not at the next meeting. Second Sponsor gives them a companion they can text or call that remembers their history, draws on the program's own material, and flags risk signals for follow-up. That has to work on a phone, at 3 a.m., under healthcare privacy rules.

02

Santiago's role

CTO since 2025. Santiago owns the architecture and works hands-on across the mobile app, the API server, AI behavior, the voice agent, compliance, releases, and production operations.

03

Constraints

  • Conversations contain protected health information, so storage, retrieval, and every AI provider in the loop have to sit inside a HIPAA boundary with a signed BAA.
  • Voice runs through a live speech model, so the call has to stay usable through real phone conditions and reconnect without losing the transcript.
  • Second Sponsor is one of several branded healthcare apps built from the same codebase, so improvements have to land in a form the other apps can pull in.
04

Important decisions and tradeoffs

  • 01Build from RagRecall, a template codebase the branded apps fork and keep merging from, so compliance, memory retrieval, and voice are solved once and shared through Git rather than re-implemented per app.
  • 02Run the voice agent as its own deployable on LiveKit with Gemini Live inside a Google Cloud Assured Workloads HIPAA folder, and persist transcripts through durable workflows so a dropped call never loses the conversation.
  • 03Give the assistant a memory layer and organization-level retrieval so replies come from the person's history and the program's material instead of a generic model.
  • 04Keep the shape small enough to operate: five deployable apps, one Fastify server, fifteen shared packages, one shared HIPAA cloud project.
05

Verifiable proof and concrete improvements

  • Second Sponsor v1.0 shipped in June 2025 and is live on the App Store and Google Play.
  • The same codebase and infrastructure run multiple branded healthcare applications.
  • Voice, chat, memory retrieval, and risk assessment are all in production, with releases cut through a production workflow Santiago set up.
06

Results and lessons

  • A shipped, maintained product in a regulated category, with the voice and memory features that define it working on real devices.
  • A codebase that makes the second and third healthcare app cheaper to build than the first.

Current status

Live on the App Store and Google Play. Santiago continues as CTO.

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